Last Updated: January 2018
Zearn is hosted in the United States. Zearn.org rests on a cloud-based web server hosted by our third-party service provider, Heroku Enterprise (Heroku), a subsidiary of Salesforce. Heroku hosts your data in servers located in the U.S.
By registering students for Zearn or providing us with any student information, you represent and warrant that you are authorized to provide such information and to allow the information collection and use for your students.
1. Information Collected by Zearn
Information You Provide:
When educators register for Zearn, we ask you to provide certain personal information, such as your first and last name, your role, the name of your school, district, city, state, email address, and a password. Teachers are also asked to provide their grade level. Administrators may also be asked to provide their phone number.
To sign up your students for Zearn, we may ask you to provide each student’s first and last name, and unique student identifier, as well as log-in information including username and password and non-personal information such as current grade level. If your school or district has a Zearn School Account and uses Clever to roster its students, we may also collect date of birth, solely to match students with a grade level where no grade is otherwise listed. Zearn only collects information about students when it is provided by a school representative legally authorized to share the student’s information. Students under 13 may not register on their own.
You may also choose to register your students on Zearn using a school authorized Google email account. By doing so, you confirm that you have obtained any necessary permissions from your school, district, and parents.
Users may also provide feedback on Zearn or report a problem. The Zearn Math program may prompt students to indicate their attitudes towards math, for example, by asking them to select whether or not they like math while using the program.
When your students use Zearn, we collect certain information, such as which lessons a student is assigned, the responses students provide to questions asked, and the timing of those responses.
Site Usage Information:
When using Zearn, our servers automatically collect certain site usage information associated with your computer. Site usage information is non-personal information that includes, but is not limited to, browser type, operating system, IP address, and the domain name from which you accessed Zearn. It may also include information such as the date and time you accessed Zearn, how much time you spent on Zearn, the pages you visit, and other “click-stream” data.
Zearn does not track its users across third-party websites and does not respond to Do Not Track (DNT) signals. Third-party websites are not able to collect personally identifiable information about your activity on Zearn.org.
We use third-party service providers to assist us in collecting and understanding Program Information and Site Usage Information information.
2. How We Use Your Information:
Information You Provide:
We may use the information that you provide when you register for Zearn to create your account. This allows you to log in, register a classroom within the product, and sign up your students.
We may use your email address to send you information regarding your Zearn account. We may also use your email address to send you a newsletter and other communications; you may unsubscribe at any time.
We use the student names solely to facilitate a teacher, school, or district’s identification of their students using Zearn.
When users provide feedback or report a concern, we use their information to respond to their request or fix the issue. We do not email students directly at any time; any concerns reported by a student will be resolved through the adult who created the student’s account.
When students indicate their attitudes towards math, we use the responses to help us understand and improve the effectiveness of our Services. We do not modify individual student content based on the responses.
You remain in control of the personal information you provide to us about yourself and your students. This means that you can review, revise, or delete your personal information or that of your students as described below.
Non-personal information, such as grade level, and other demographic information are used in aggregated, anonymized reporting to help us better understand how the program is used and to improve the program.
We do not use your information to engage in targeted advertising on our site.
We do not collect your information to amass a personal profile of a student, other than to be able to deliver our Services to you.
We use Program Use Information to (1) provide you with information regarding your students’ usage and performance on Zearn and (2) to serve sequential and progressive lessons to your students.
In addition, we may use aggregated, anonymized Program Use Information to improve and demonstrate the efficacy of Zearn.
Site Usage Information:
We use Site Usage Information to administer the site and program, monitor and diagnose problems with it, remember you when you return so that you don’t have to resubmit your information and so that we can maintain your progress, and to improve our program.
3. How We May Share Your Information:
We do not ever sell or rent your information.
We will only share your information or that of your students in the following circumstances:
- When we believe in good faith that disclosure of your information is necessary to protect our rights and those of others, to protect your safety or the safety of others, to investigate fraud or to respond to a government, judicial or other legal request or to comply with the law.
- We sometimes hire third parties to perform certain business-related functions for us. Examples include mailing information, maintaining databases, hosting services, and processing payments. When we employ another company to provide services to support Zearn, we provide them with the information that they need to perform their specific function. Our third parties are legally obligated to keep your personal information confidential and use it only for our specific purpose. Our third-party providers are required to maintain reasonable security practices, to use the information only for the purpose of helping us deliver the Services to you, and to prevent disclosure of the information to unauthorized parties.
We may also share certain aggregated, de-identified information with third-party providers to help us analyze the information.
4. Your Access and Opt-Out Rights
You may review or change the information you have provided about yourself within your account settings. If you contact us, we will ask you to verify your identity before we provide you with information or make changes.
If you are an educator who has provided us with personal information about your students, you may review or revise that information at any time by logging into your account and accessing your classroom portal.
You may also choose to opt out of email messages and newsletters from us. To opt out, simply click on the “unsubscribe” button that appears on emails or update your preferences within your account settings.
If you are a parent or legal guardian of a minor child, you may also have the right to access certain information about your child. To do so, we request that you contact your school or district, which may access your child’s information through their classroom portal.
5. Data Retention:
You may deactivate your student(s)’ account at any time through the product account dashboard. Following deactivation, we will retain deactivated account data for a period of 180 days so that you may easily reactivate your account within that limited period and retain continuity of your classroom progress. However, you may request deletion of your account data earlier by contacting us at firstname.lastname@example.org. During the 180 days that your account is inactive, we do not access your account data. If you do not reactivate your account during that 180 day-period, we will anonymize your information. When we anonymize your students, we remove all personal identifiers including, first and last name, student ID number, and date of birth. We do not re-identify your data once it is anonymized.
We retain aggregated, anonymized information for some of the purposes described in Section 2 above.
On January 15 of each year, we will anonymize student accounts with no log-in activity over the prior 18 months.
We maintain reasonable administrative, technical and physical safeguards to protect the security, confidentiality and integrity of your data. Zearn has multiple security measures in place to protect against the loss, misuse, or alteration of information under our control. These include encryption of data in transit and at rest, use of two-factor authentication to access the system, regular software security updates, periodic risk assessments, and remediation of identified security vulnerabilities in a timely manner.
However, please be aware that no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit or otherwise provide to us and you do so at your own risk.
If you create an account, you will be asked to select a password for both yourself and each student to access Zearn, and this password will be used to allow your student to use Zearn. You are responsible for maintaining the strict confidentiality of your and your students’ account password(s), and for any activity that occurs under your account credentials, whether or not authorized by you. Please notify us of any unauthorized use of your account or any suspected breach of security. Zearn will comply with all applicable laws in the event of an unauthorized disclosure of personal identifying information.
8. Contact Us:
PO Box 20
New York, NY 10116